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| Online application process |
 | 1  | Do I have to apply online? | |
| 2 | Can I view, download, or print a copy of the standard contracts without going through the application process? | |
| 3 | I don't have an e-mail address — can I still apply? | |
| 4 | What is the fee to participate? | |
| 5 | Why is there a fee to participate? | |
| 6 | How do I know if I am authorized to enter the agreement on my organization's behalf? | |
| 7 | Can more than one employee or member of my business / organization enter an agreement? | |
| 8 | I don't know if my business / organization is incorporated or registered. | |
| 9 | My business / organization was incorporated in another country. Are we still eligible? | |
| 10 | What if I don't have any official documents (letterhead, bills or statements) identifying the name and address of my business / organization? | |
| 11 | I don't have a fax machine. How can I send my official document? | |
| 12 | If I select only one type of zero-rated media on my application, can I still buy other zero-rated media royalty free? | |
| 13 | What if we choose to apply for certification to buy analogue media only royalty free, and then later decide we would like to include other media? | |
| 14 | How long will it take to process my application? | |
| 15 | I lost my temporary application number. What should I do? | |
| 16 | I do not have the e-mail message from CPCC that confirmed receipt of my application, and contained my temporary application number and instructions for completing the application process. What should I do? | |
| 17 | I know that my application has been processed by CPCC, but I do not have the e-mail message that contained CPCC's decision. What should I do? | |
| 18 | How can I get a copy of my contract? | |
| 19 | What if my application is rejected? | |
| 20 | I submitted an application but have changed my mind and want to cancel. What should I do? | |
| 21 | What if the information I provide about my organization in the application process changes? | |
| 22 | How secure is the online application form? | |
| 23 | What is CPCC's policy on the privacy of the information I provide in my application? | |
| Making royalty-free purchases |
| 24 | Where can I make royalty-free purchases? | |
| 25 | How do I make royalty-free purchases? | |
| 26 | What media can I buy royalty free? | |
| 27 | Can anyone use my certificate number to purchase media royalty free? | |
| 28 | I've lost my certificate number. What should I do? | |
| Online Reporting and Renewal Process |
| 29 | When do I have to report my royalty-free purchases? | |
| 30 | What information has to be reported? | |
| 31 | How do I submit my report? | |
| 32 | How do I renew my contract and certificate number? | |
| 33 | What is the fee to renew my contract and certificate number? | |
| 34 | I no longer have the email message that contained the link to the on-line reporting form and renewal process. What should I do? | |
| 35 | My contract and certificate number have expired. Can I renew them now? | |
| Exemption for the perceptually disabled |
| 36 | Do societies, associations, or corporations that represent the perceptually disabled need certificate numbers to buy zero-rated media royalty free under the new program? | |
| Participants in the original Zero-Rating Program |
| 37 | When does the new zero-rating program start? | |
| 38 | I already have a certificate number from the original program. Can I still use it? | |
| 39 | How do I register for the new program? | |
| 40 | Can I still buy the same media royalty free? | |
| 41 | Can I still buy from the same zero-rated distributors? | |
| 42 | Is there still a minimum purchase requirement? | |
