The Canadian Private Copying Collective
Zero-Rating Program

Frequently Asked Questions

If your question is not answered here, e-mail us at buyers@cpcc.ca or call 1-866-886-0232 during normal business hours.

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17. I know that my application has been processed by CPCC, but I do not have the e-mail message that contained CPCC's decision. What should I do?
If you did not receive that e-mail message, or have deleted or lost it, please enter the temporary application number supplied in the application process in the box below and CPCC will automatically re-send the e-mail message. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do? Please note that only contracts signed by CPCC are approved.

Complete list of questions
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