If your question is not answered here, e-mail us at buyers@cpcc.ca or call 1-866-886-0232 during normal business hours.

Please note that this page prints best in landscape mode.

15. I do not have the e-mail message from CPCC that confirmed receipt of my application, and contained my temporary application number and instructions for completing the application process. What should I do?

Please enter your temporary application number in the box below and CPCC will automatically re-send the e-mail message. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do?.

 
Complete list of questions
 
click here for the french version of this siteclick here for the terms of useclick here for the CPCC homepageAbout CPCCPrivate copying and the law - Key conceptsPrivate copying and the law - Private copying royaltiesPrivate copying and the law - Penalties for evasionPrivate copying tariffs - The tariff in contextPrivate copying tariffs - Current tariffPrivate copying tariffs - Proposed tariffsPrivate copying tariffs - Past tariffsManufacturers and Importers - Collection and payment of private copying royaltiesManufacturers and Importers - Accounting and record-keepingManufacturers and Importers - Risks and penaltiesZero-rating and exemptions - Exemption for the perceptually disabledZero-rating and exemptions - CPCC's zero-rating programFAQ for buyersZero-rating for distributorsEnforcement - Enforcement at the CPCCEnforcement - TipsEnforcement - Sourcing media: List of companies and reported brandsRoyalty distribution - General informationRoyalty distribution - Information for copyright holdersFinancial highlightsHow to contact usNewsPress roomSite map