The Canadian Private Copying Collective
Zero-Rating Program

Frequently Asked Questions

If your question is not answered here, e-mail us at buyers@cpcc.ca or call 1-866-886-0232 during normal business hours.

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Online application process
1 >Do I have to apply online?
2 >Can I view, download, or print a copy of the standard contracts without going through the application process?
3 >I don't have an e-mail address — can I still apply?
4 >What is the fee to participate?
5 >Why is there a fee to participate?
6 >How do I know if I am authorized to enter the agreement on my organization's behalf?
7 >Can more than one employee or member of my business / organization enter an agreement?
8 >I don't know if my business / organization is incorporated or registered.
9 >My business / organization was incorporated in another country. Are we still eligible?
10 >What if I don't have any official documents (letterhead, bills or statements) identifying the name and address of my business / organization?
11 >I don't have a fax machine. How can I send my official document?
12 >If I select only one type of zero-rated media on my application, can I still buy other zero-rated media royalty free?
13 >How long will it take to process my application?
14 >I lost my temporary application number. What should I do?
15 >I do not have the e-mail message from CPCC that confirmed receipt of my application, and contained my temporary application number and instructions for completing the application process. What should I do?
16 >Can I use my temporary application number to make royalty-free purchases?
17 >I know that my application has been processed by CPCC, but I do not have the e-mail message that contained CPCC's decision. What should I do?
18 >How can I get a copy of my contract?
19 >What if my application is rejected?
20 >I submitted an application but have changed my mind and want to cancel. What should I do?
21 >What if the information I provide about my organization in the application process changes?
22 >How secure is the online application form?
23 >What is CPCC's policy on the privacy of the information I provide in my application?
Making royalty-free purchases
24 >Where can I make royalty-free purchases?
25 >How do I make royalty-free purchases?
26 >What media can I buy royalty free?
27 >Can anyone use my certificate number to purchase media royalty free?
28 >I've lost my certificate number. What should I do?
Online Reporting and Renewal Process
29 >When do I have to report my royalty-free purchases?
30 >What information has to be reported?
31 >How do I submit my report?
32 >How do I renew my contract and certificate number?
33 >What is the fee to renew my contract and certificate number?
34 >I no longer have the email message that contained the link to the on-line reporting form and renewal process. What should I do?
35 >My contract and certificate number have expired. Can I renew them now?
Exemption for the perceptually disabled
36 >Do societies, associations, or corporations that represent the perceptually disabled need certificate numbers to buy zero-rated media royalty free under the program?
Online application process
1. Do I have to apply online?
All applications must be completed online. If you cannot access a computer or the Internet, call the toll-free hotline (1-866-886-0232). Please note that most public libraries provide free access to a computer and the Internet.
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2. Can I view, download, or print a copy of the standard contracts without going through the application process?

Yes. The sample contracts below are provided strictly as an aid to understanding the zero-rating program and agreements. They are not application forms. All applications must be completed on-line.

If you do not have the Adobe® Acrobat® Reader®, you can obtain it for free on /acrobat/readermain.html" target=_blank>Adobe's Web site.

  • sample contract for a for-profit organization PDF to purchase all zero-rated media royalty free
  • sample contract for a non-profit organization PDF (including government department; government agency; Crown Corporation; public institution; and other non-commercial entities) to purchase all zero-rated media royalty free
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3. I don't have an e-mail address — can I still apply?
Both during and after the application process, CPCC will correspond with zero-rating program participants by e-mail. Those who do not have an e-mail address are advised to set up an e-mail account through their Internet service provider, or through a free Internet-based e-mail service, such as Hotmail or Yahoo, before proceeding with an application. If you cannot access a computer or the Internet, call the toll-free hotline (1-866-886-0232).
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4. What is the fee to participate?
The administrative fee for commercial businesses is $60, and $15 for non-profit organizations, plus GST or HST. There is no fee for legislatively exempt purchasers. Payment must be made online using a valid VISA, MasterCard, American Express, or Discover credit card at the end of the online application process.
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5. Why is there a fee to participate?
The fee is designed to cover CPCC's costs of administering the zero-rating program.
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6. How do I know if I am authorized to enter the agreement on my organization's behalf?
This will vary from organization to organization, and is subject to CPCC's agreement. Before beginning the application process, you have the opportunity to print out a sample contract. Review the terms and conditions carefully. If you are still not sure whether you have the authority to enter into such an agreement, show the contract to your legal counsel, and/or to the individual who has cheque-signing authority.

If the only entity authorized to enter the zero-rating agreement with CPCC is not based in Canada, that entity may enter into the agreement if it is registered to do business in Canada. However, a Canadian contact (including mailing address and telephone number) must be provided in the application, and zero-rated purchases may only be made by the specified Canadian entity registered to do business in Canada.

If the only individual authorized to sign the zero-rating agreement on your business/organization's behalf is not in Canada, that individual may sign the contract on your behalf. However, a Canadian contact (including mailing address and telephone number) must be provided in the application, and zero-rated purchases may only be made by the specified Canadian entity.
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7. Can more than one employee or member of my business / organization enter an agreement?
Yes. Your business / organization may wish individual departments, branches, etc. to participate independently from each other. Each will need to complete its own application and payment, and each application will be considered independently from the other(s).
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8. I don't know if my business / organization is incorporated or registered.

If the full legal name of your business ends with the following, it is likely incorporated: Incorporated, Incorporée, Inc., Limited, Ltd., Limitée, Ltée, Corporation, Corp., Professional Corporation, Société professionnelle, Société par action de régime fédéral, S.A.R.F., Société commerciale canadienne, S.C.C.

As a minimum, applicants must provide the full legal name of the business or organization, and indicate whether it is a for profit or non-profit entity. If you cannot provide further details on the status of the business / organization, you may still be eligible, but the processing of your application will be delayed.

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9. My business / organization was incorporated in another country. Are we still eligible?
In order to be eligible, an applicant must have a permanent establishment located in Canada and be registered to do business in Canada, either provincially or federally. In these instances, please note that zero-rated purchases may only be made by the specified Canadian office/entity registered to do business in Canada. Authorized officers of the Canadian entity residing outside of Canada may execute the zero-rating agreement. However, a Canadian contact (including mailing address and telephone number) must be provided in the application.
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10. What if I don't have any official documents (letterhead, bills or statements) identifying the name and address of my business / organization?
If you cannot provide an official document, you may still be eligible, but the processing of your application will be delayed.
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11. I don't have a fax machine. How can I send my official document?
If you cannot access a publicly available fax machine, please mail a photocopy of your official document to:
 
CPCC
150 Eglinton Ave. East
Suite 403
Toronto, ON M4P 1E8
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12. If I select only one type of zero-rated media on my application, can I still buy other zero-rated media royalty free?
Buyers will be certified for zero-rated purchases of all zero-rated media (CD-R Audio, CD-RW Audio, CD-R, and CD-RW).
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13. How long will it take to process my application?
The time required will vary depending on the volume of applications, and on the completeness of your application. You can check the status of your application by entering your temporary application number in the box below. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do? Please do not call or e-mail to inquire about the status of your application.

When your application has been processed, CPCC will contact you by e-mail to notify you whether the application is approved or rejected, or if more information is required.

 
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14. I lost my temporary application number. What should I do?

The temporary application number provided to applicants at the end of the application process is also included in the e-mail message from CPCC that confirmed receipt of your application. If you did not receive that e-mail message, or have deleted or lost it, please enter the e-mail address supplied in the application process in the box below and CPCC will automatically send you an e-mail message containing your temporary application number.

 
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15. I do not have the e-mail message from CPCC that confirmed receipt of my application, and contained my temporary application number and instructions for completing the application process. What should I do?

Please enter your temporary application number in the box below and CPCC will automatically re-send the e-mail message. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do?

 
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16. Can I use my temporary application number to make royalty-free purchases?
No. The temporary application number is used by CPCC to track your application. You may not use this number to make royalty-free purchases.
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17. I know that my application has been processed by CPCC, but I do not have the e-mail message that contained CPCC's decision. What should I do?
If you did not receive that e-mail message, or have deleted or lost it, please enter the temporary application number supplied in the application process in the box below and CPCC will automatically re-send the e-mail message. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do? Please note that only contracts signed by CPCC are approved.

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18. How can I get a copy of my contract?
Please enter your temporary application number in the box below and click Send. A link to a copy of your contract will automatically be sent to the e-mail address provided in your application. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do? Please note that only contracts signed by CPCC are approved.

 
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19. What if my application is rejected?
You will receive an e-mail from CPCC, which will specify the deficiency(ies) in your application. If you wish to pursue the application further, you will need to provide or correct the specified information within ten business days. If no response is received from you within the ten business days, any payment you may have made will be refunded. If you wish to re-apply after the ten days have elapsed, you will need to complete a new application.
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20. I submitted an application but have changed my mind and want to cancel. What should I do?
Let CPCC know by e-mail (buyers@cpcc.ca) or call the toll-free hotline (1-866-886-0232). You will need to provide the temporary application number (provided during the application process) of the application you wish to cancel.
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21. What if the information I provide about my organization in the application process changes?

Participants in the zero-rating program are required to ensure that CPCC has correct information about the registered business / organization and contact person.

To provide new or corrected information, please enter your temporary application number in the box below. You will then be sent an e-mail message with instructions for updating information. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do?

 
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22. How secure is the online application form?
Secure software and procedures are used to protect all information (data) provided by applicants. The data is stored in a database that runs in stealth mode, making it inaccessible directly from the Internet. The CPCC Internet server is physically located in an environment controlled by security systems and movement detectors. Credit card payments are carried out by a specialized third party.
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23. What is CPCC's policy on the privacy of the information I provide in my application?

CPCC Privacy Policy
for the Zero-Rating Program

CPCC may revise this privacy policy from time and time. Such changes will be posted at the affected website(s).

When and how CPCC collects information about your organization

You may access and read the Canadian Private Copying Collective's ("CPCC") websites without giving CPCC any information that identifies you. However, if your business, non-profit organization, government department, government agency, Crown Corporation or public institution (henceforth, your "Organization") is seeking registration to buy certain blank audio recording media on a royalty-free basis, CPCC will ask you to provide information about your Organization by filling out and submitting an online application form. That form will request certain information about your Organization, including your Organization's name, Canadian mailing address, your name and title, phone number, fax number, e-mail address and other information regarding your Organization and its use of blank audio recording media. It is completely optional for you to fill out the form and/or for your Organization to seek to participate in this program (the "Zero-Rating Program"). Please bear in mind that should you choose not to provide the requested information, it may not be possible for your Organization to participate in the Zero-Rating Program.

Why CPCC collects information about your organization

CPCC collects information in order to determine whether your Organization is eligible to participate in the Zero-Rating Program as well as to record and support your participation in the program. Further, where applicable, your Organization may be required to use a credit card to pay CPCC an administrative fee to be registered in this program, and you may be asked to provide a card number, expiration date and name of the cardholder.

When CPCC discloses information about your organization

CPCC may share this information with third parties contracted by CPCC to store or process your Organization's information. Subject to the terms and conditions of any agreement between your Organization and CPCC, CPCC does not share information about individuals within your Organization or about your credit card details (except as required to process payment or for enforcement of the Zero-Rating Program).

CPCC does not sell lists of individuals' names to any outside establishments.

Personal information

CPCC does not seek to collect personal information through the application form for the Zero-Rating Program. Those seeking registration in the Zero-Rating Program must be Organizations. The name, title and other business information requested in the application process are not gathered, nor does CPCC intend, to collect personal information about you or others in your Organization.

How CPCC protects information

Information collected during the application process by your Organization at the CPCC websites is protected to prevent unauthorized access to it. Click here to learn how. Should any application be abandoned or not accepted, the information provided is eventually erased.

Changing your information

Once your Organization is registered in the Zero-Rating Program, you may (and your Organization will be required to) update and correct any information regarding your Organization provided to CPCC in the application process. Click here to learn how.

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Making royalty-free purchases
24. Where can I make royalty-free purchases?
Purchasers will only be able to buy zero-rated media from distributors that have been certified by CPCC. It is not possible to buy zero-rated media through retail stores.

The following is a list of distributors currently registered under the new zero-rating program to sell zero-rated media royalty free to holders of valid zero-rating certificate numbers. This list will be updated as new distributors become certified.
 
NameAddressProvinceTelephone
 
 
 
 
 
 
 
 
 
 
1179500 Ontario Inc. (Advertek Printing)100 Innovation Drive
Woodbridge L4H 0T2
ON(905) 265-1165
2172004 Ontario Inc (QRX Technology Group)200 Connie Crescent, Unit 4
Vaughan L4K 1M1
ON(905) 738-1688 Ext 3245
22381889 Ontario Ltd (Blank CD/DVD Media)99 Josephine Drive
Hamilton L9B 2B7
ON(519) 208-3490
Access Imaging Inc.91 Tycos Drive, Unit 201
Toronto M6B 1W3
ON(416) 789-5542
ADTEC Custom Manufacturing7-12840 Bathgate Way
Richmond V6V 1Z4
BC(800) 663-8273
Analogue Media Technologies Inc.716 Chemin Du Golf
Verdun H3E 1A8
QC(514) 878-8273
Audio/Video Partners Inc.41 Rolston Drive
Hamilton L9C 3X6
ON(905) 945-2288
Computer Ultra Distribution Inc.351 Ferrier Street, Unit 2
Markham L3R 5Z2
ON(905) 946-8870
Corporate Express (Staples Advantage)550 Pendant Drive
Mississauga L5T 2W6
ON(905) 696-4444 ext 4476
Covey Office Group Inc.PO Box, 670 Wilsey Road
Fredericton E3B 4Y2
NB(506) 458-8333
Etek Office EquipmentE1 5560 45 Street
Red Deer T4N 1L1
AB(403) 343-6300
Fuji Photo Film Canada Inc.600 Suffolk Court
Mississauga L5R 4G4
ON(905) 890-6611
Global Magnétique230 Boulevard Lebeau
St-Laurent H4N 1R4
QC(514) 383-8273
Goyette Communications206 rue Marcel
Saint-Mathieu de Laprairie J0L 2H0
QC(514) 501-8905
Grand and Toy Ltd33 Green Belt Drive
Don Mills M3C 1M1
ON(416) 391-8100
Green Century Enterprises Inc.100-9200 Van Horne Way
Richmond V6X 1W3
BC(604)-214-7719
HHB Communications Canada Ltd.260 King Street East Suite 205
Toronto M5A 4L5
ON(416) 867-9000
Les Productions RSBIMEDIAS Inc.8400 Cote-de-liesse, Suite 101
Ville Saint-Laurent H4T 1G7
QC(514) 342-8511
Maxell Canada10 Parr Blvd, Unit 106
Bolton L7E 4G9
ON(905) 951-6600 Ext 221
Media Replication Services1 Woodborough Ave.
Toronto M6M 5A1
ON(416)654-8008 ext 152
Microforum Services Group1 Woodborough Ave.
Toronto M6M 5A1
ON(416) 654-8008 ext 152
NORBEC Communication690, de Liège est
Montréal H2P 1K5
QC(514)381-8890
Precision Disc manufacturing Corp.116 - 19292 60 Avenue
Surrey V3S 3M2
BC(604) 530-0770 ext 222
Pressing Media200 - 328 Clarkson Street
New Westminster V3L 5S3
BC(800) 511-8171
Prime Media Supplies Inc.31 Les Cedres
Laval H7R 1C4
QC(514) 800-8690
Print Brokers Canada1369 Compston Crescent
Delta V4L 1P8
BC(604) 948-0666
Service Pro-Plus Inc.6 West Hill Drive
Toronto M1E 3T5
ON(416) 616-7551
Simplibuy Inc.1815 Ironstone Manor, Unit 15B
Pickering L1W 3W9
ON(844) 849-4289
Skana Imaging Solutions Inc.2115 – 11980 Hammersmith Way
Richmond V7A 0A4
BC(604) 540-9121 ext 203
Sonrise Audio Duplication102 - 9770 196A Street.,
Langley V1M 2X5
BC(604)513-9125
Sortimage Productions Graphiques Inc.187, boul. Curé-Labelle, Ste-Rose
Laval H7L 2Z9
QC(450) 628-3113
Summit Media Ltd.12840 Bathgate Way, Unit 8
Richmond V6V 1Z4
BC(604)231-0797
Superlink Communication & Printing Inc.550 McNicoll Avenue
Toronto M2H 2E1
ON(416) 493-8900
Synnex Canada200 Ronson Drive
Etobicoke M9W 5Z9
ON(416) 240-2939
Verbatim Americas, LLC1200 West W.T. Harris Blvd.
Charlotte 28262
NC(704) 547-6786
Western Imperial Magnetics Ltd.12840 Bathgate Way, Unit 7
Richmond V6V 1Z4
BC(800)663-8273
Western Library Services3370 Beaver Lake Road
Winfield V4V 1S7
BC(250) 766-2832
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25. How do I make royalty-free purchases?
You will need to provide your valid certificate number for verification each time media are acquired royalty free.

Certified distributors are obligated to verify the validity of a certificate number, and the identity of the buyer using it, each time they sell media royalty free.
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26. What media can I buy royalty free?
Buyers will be able to be certified for zero-rated purchases of all zero-rated media (CD-R Audio, CD-RW Audio, CD-R, and CD-RW).
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27. Can anyone use my certificate number to purchase media royalty free?
Participants are required to make reasonable efforts to avoid the disclosure of their certificate number to third parties. Certified distributors are obligated to make reasonable efforts to verify the validity of a certificate number, and the identity of the buyer using it, each time they sell media royalty free.

Certified buyers and distributors are all obligated to report any suspected misuse of zero-rating certificate numbers. Please report suspicious activity that comes to your attention to CPCC by e-mail (buyers@cpcc.ca) or telephone (1-866-886-0232).
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28. I've lost my certificate number. What should I do?
If you did not receive that e-mail message, or have deleted or lost it, please enter the temporary application number supplied in the application process in the box below and CPCC will automatically send an e-mail message containing your certificate number. If you have misplaced your temporary application number, see the FAQ entitled I lost my temporary application number. What should I do?

 
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Online Reporting and Renewal Process
29. When do I have to report my royalty-free purchases?
Reports are due in the 30 days before the date your one-year zero-rating contract expires. The CPCC will send a notice by e-mail to remind you when your report is due.
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30. What information has to be reported?

According to paragraph 7(c) of your zero-rating contract, reports must include the following information on each purchase of royalty-free media: the name of the distributor(s), the date(s) of the purchase or acquisition, and the type(s) and quantity(ies) of media purchased or otherwise acquired. Please note that 1 CD-R equals 1 unit.

You will also have the opportunity to report and pay the levy for any media you purchased royalty free which were later used in ways that are not permitted under the terms of your contract (e.g. for personal use, or re-sold blank).

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31. How do I submit my report?
Reports must be submitted using the on-line reporting form provided by the CPCC. A link to the form will be emailed to you when your report is due.
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32. How do I renew my contract and certificate number?
Immediately after you complete your purchase report, in the same on-line session, you will be invited to renew your contract and certificate number. If you choose to renew, you will be asked to confirm or update the information you supplied in your application about the registered business/organization and contact person, and pay the applicable administrative fee. You do not need to complete a new application form. If you choose not to renew, your contract and certificate number will expire.
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33. What is the fee to renew my contract and certificate number?
The administrative fee for one additional year in the zero-rating program is $60 for commercial businesses, and $15 for not for profit organizations, plus GST or HST. Payment must be made online using a valid VISA, MasterCard, American Express, or Discover credit card at the end of the on-line reporting and renewal process.
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34. I no longer have the email message that contained the link to the on-line reporting form and renewal process. What should I do?
If you did not receive that e-mail message within your reporting period, or have deleted or lost it, please enter your zero-rating certificate number in the box below and CPCC will automatically re-send the message with a link to the on-line reporting form and renewal process.

 
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35. My contract and certificate number have expired. Can I renew them now?
No. If you did not renew your contract before it expired, you will need to submit a new application form on-line.
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Exemption for the perceptually disabled
36. Do societies, associations, or corporations that represent the perceptually disabled need certificate numbers to buy zero-rated media royalty free under the program?
No. Societies, associations, or corporations that represent the perceptually disabled are still legislatively exempt from payment of royalties on all blank audio recording media. However, to facilitate access to the exemption, exempt buyers may register with CPCC for the zero-rating program before they buy media royalty free. Most exempt buyers already have a zero-rating contract with CPCC, and do not need a new certificate number. Their existing buyer certificate numbers will remain in effect under the new program.

Exempt organizations that do not have a zero-rating certificate number are encouraged to contact CPCC directly to obtain a number: this will make royalty-free purchases easier in future.
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