Frequently Asked Questions

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Online application process
	1	Do I have to apply online?
	2	Can I view, download, or print a copy of the standard contracts without going through the application process?
	3	I don't have an e-mail address — can I still apply?
	4	What is the fee to participate?
	5	Why is there a fee to participate?
	6	How do I know if I am authorized to enter the agreement on my organization's behalf?
	7	Can more than one employee or member of my business / organization enter an agreement?
	8	I don't know if my business / organization is incorporated or registered.
	9	My business / organization was incorporated in another country. Are we still eligible?
	10	What if I don't have any official documents (letterhead, bills or statements) identifying the name and address of my business / organization?
	11	I don't have a fax machine. How can I send my official document?
	12	If I select only one type of zero-rated media on my application, can I still buy other zero-rated media royalty free?
	13	How long will it take to process my application?
	14	I lost my temporary application number. What should I do?
	15	I do not have the e-mail message from CPCC that confirmed receipt of my application, and contained my temporary application number and instructions for completing the application process. What should I do?
	16	Can I use my temporary application number to make royalty-free purchases?
	17	I know that my application has been processed by CPCC, but I do not have the e-mail message that contained CPCC's decision. What should I do?
	18	How can I get a copy of my contract?
	19	What if my application is rejected?
	20	I submitted an application but have changed my mind and want to cancel. What should I do?
	21	What if the information I provide about my organization in the application process changes?
	22	How secure is the online application form?
	23	What is CPCC's policy on the privacy of the information I provide in my application?
Making royalty-free purchases
	24	Where can I make royalty-free purchases?
	25	How do I make royalty-free purchases?
	26	What media can I buy royalty free?
	27	Can anyone use my certificate number to purchase media royalty free?
	28	I've lost my certificate number. What should I do?
Online Reporting and Renewal Process
	29	When do I have to report my royalty-free purchases?
	30	What information has to be reported?
	31	How do I submit my report?
	32	How do I renew my contract and certificate number?
	33	What is the fee to renew my contract and certificate number?
	34	I no longer have the email message that contained the link to the on-line reporting form and renewal process. What should I do?
	35	My contract and certificate number have expired. Can I renew them now?
Exemption for the perceptually disabled
	36	Do societies, associations, or corporations that represent the perceptually disabled need certificate numbers to buy zero-rated media royalty free under the program?